FAQs

✨ Frequently Asked Questions

Everything you need to know about shopping with Zeni Beauty.

We’re here to make your experience seamless, luxurious, and deeply personal—just like our beauty products. Below you'll find answers to some of the most common questions we receive. Still have a question? We’re happy to help. Simply email us.

🏛 About Zeni Beauty

Does Zeni Beauty manufacture its own products?
Yes. Every product from Zeni Beauty is made at our privately owned facility in upstate Connecticut. This gives us full control over quality, cleanliness, and consistency—ensuring every formula meets our exacting standards for luxury and performance.

What makes Zeni Beauty different from other beauty brands?
Zeni Beauty is pioneering the art of bespoke beauty. We believe every woman deserves makeup that enhances her individuality—not masks it. That’s why we:

  • Every product is crafted in small batches with care

  • Offer custom-blended and made-to-order products

  • Never discontinue shades—your signature color is always available

  • Use only FDA-approved, high-performance cosmetic-grade ingredients

  • Package our products in eco-friendly, recyclable containers

  • Are proudly cruelty-free—we never test on animals

  • Create versatile, skin-enhancing products that are easy to use and long-lasting

  • Are family owned and operated in the USA

Explore our unique product tiers:

  • The Aristocrat Collection – Our ready-to-wear range of high-performance beauty essentials, ideal for first-time customers.

  • Artisan Crafted Beauty – Custom-blended complexion products tailored to your exact skin tone and skincare needs.

  • Crowning Touches – The perfect place to find a new lipstick, blush, or finishing touch to complete your look.

Not sure where to begin?
First-time customers often start with our Aristocrat Collection. If you need a custom foundation solution, explore Artisan Crafted Beauty. Want a gorgeous new lip or cheek color? Visit Crowning Touches.

🎨 Shade Matching & Samples

How can I be sure I’m choosing the right shade online?
We know how important a perfect match is. While screens may vary, we’ve gone to great lengths to ensure our product images and swatches are as true-to-life as possible.

If you want added confidence, try our Makeup Personality Quiz to discover your signature style—and receive tailored product recommendations.

New to Zeni Beauty?
Start with our Artisan Crafted Discovery Experience where we send a Match-Me Kit, followed by a customized product formulated just for you.

Do you offer samples?
Yes! Every order includes a complimentary sample of one of our bestselling products. We want you to feel confident in your selections and enjoy discovering new favorites along the way.

🚚 Shipping & Returns

How long will it take to receive my order?

At Zeni Beauty, our made-to-order cosmetics are thoughtfully prepared with care and attention to detail. Please allow 7–10 business days for preparation and processing before shipment. For personalized complexion products, processing begins once payment and any required shade verification or consultation have been completed. Shipping transit time is additional.

Once your order ships, you will receive a confirmation email with tracking information.

Do you offer complimentary shipping?

Yes. We are pleased to offer complimentary standard U.S. shipping on orders of $60 or more, after discounts and before taxes. Shipping charges for orders below $60 are calculated at checkout. Special shipping promotions may be offered throughout the year.

Our Commitment to Your Satisfaction

At Zeni Beauty, every product reflects our commitment to quality, craftsmanship, and personalized beauty.

Because our cosmetics are prepared to order, we do not generally accept returns or offer refunds for changes of mind or personal preferences.

If your purchase does not meet your expectations, please contact us at info@zenibeauty.com within 21 days of delivery. We welcome the opportunity to understand your concerns and recommend an appropriate resolution.

Depending on the circumstances, we may offer product guidance, a formulation adjustment, a replacement, or store credit toward a future Zeni Beauty purchase.

When store credit is approved, we generally do not require the original product to be returned.

Our Artisan Crafted Beauty Experience is supported by its separate 30-Day Perfect-Match Guarantee. Nothing in this policy limits remedies required by applicable law.

💬 Still Have Questions?

Whether you’re seeking a new foundation match, exploring your makeup personality, or curious about a product, we’re here for you. Reach out to us at info@zenibeauty.com or visit our Contact Page to get in touch.