FAQs

✨ Frequently Asked Questions

Everything you need to know about shopping with Zeni Beauty.

We’re here to make your experience seamless, luxurious, and deeply personal—just like our beauty products. Below you'll find answers to some of the most common questions we receive. Still have a question? We’re happy to help. Simply email us.

🏛 About Zeni Beauty

Does Zeni Beauty manufacture its own products?
Yes. Every product from Zeni Beauty is made at our privately owned facility in upstate Connecticut. This gives us full control over quality, cleanliness, and consistency—ensuring every formula meets our exacting standards for luxury and performance.

What makes Zeni Beauty different from other beauty brands?
Zeni Beauty is pioneering the art of bespoke beauty. We believe every woman deserves makeup that enhances her individuality—not masks it. That’s why we:

Every product is crafted in small batches with care
Offer custom-blended and made-to-order products
Never discontinue shades—your signature color is always available
Use only FDA-approved, high-performance cosmetic-grade ingredients
Package our products in eco-friendly, recyclable containers
Are proudly cruelty-free—we never test on animals
Create versatile, skin-enhancing products that are easy to use and long-lasting
Are family owned and operated in the USA

Explore our unique product tiers:

The Aristocrat Collection – Our ready-to-wear range of high-performance beauty essentials, ideal for first-time customers.
Artisan Crafted Beauty – Custom-blended complexion products tailored to your exact skin tone and skincare needs.
Crowning Touches – The perfect place to find a new lipstick, blush, or finishing touch to complete your look.

Not sure where to begin?
First-time customers often start with our Aristocrat Collection. If you need a custom foundation solution, explore Artisan Crafted Beauty. Want a gorgeous new lip or cheek color? Visit Crowning Touches.

🎨 Shade Matching & Samples

How can I be sure I’m choosing the right shade online?
We know how important a perfect match is. While screens may vary, we’ve gone to great lengths to ensure our product images and swatches are as true-to-life as possible.

If you want added confidence, try our Makeup Personality Quiz to discover your signature style—and receive tailored product recommendations.

New to Zeni Beauty?
Start with our Artisan Crafted Discovery Experience where we send a Match-Me Kit, followed by a customized product formulated just for you.

Do you offer samples?
Yes! Every order includes a complimentary sample of one of our bestselling products. We want you to feel confident in your selections and enjoy discovering new favorites along the way.

🚚 Shipping & Returns

How long will it take to receive my order?
All Zeni Beauty products are carefully made and packed to order. Please allow 7–10 business days for production and processing. We ship all orders via FedEx White Glove Service to ensure your products arrive safely and elegantly packaged, with tracking information sent to your inbox once dispatched.

What is your return policy?
We want you to love your Zeni Beauty experience. If for any reason you're not completely satisfied, you may return the unused portion of your product within 21 days of the purchase date for a full refund or exchange for another product of equal value. To initiate a return, simply email us at info@zenibeauty.com.

💬 Still Have Questions?